The purpose of this review is to ensure that a business is fully accessible and that every person, regardless of their disability, can receive equal and dignified service. The review covers all aspects of the business: digital, service delivery, and physical environment. It must be conducted once every five years.
What Does Form 9 Include?
The form is divided into four main sections:
- Physical Accessibility Accommodations – Evaluating the accessibility of the physical environment, including entrances, pathways, restrooms, signage, and accessible parking.
- Information Accessibility – Making information available to the public, including forms, publications, websites, and telephone systems.
- Adapting Policies, Procedures, and Practices – Reviewing service procedures, including the option to receive service with a companion, a service animal, and without waiting in line.
- Staff Training and Accessibility Coordinator – Verifying that employees are aware of their obligations and have been trained accordingly, and that an accessibility coordinator has been appointed within the organization.
How Is the Review Conducted?
The review is typically carried out by a licensed accessibility consultant for services, who completes the form according to official guidelines. The form includes columns indicating the topic being assessed, the nature of the check, the relevant regulation, the outcome (compliant / non-compliant / not applicable), and any exemptions or special conditions.
Once the form is completed, any deficiencies identified must be remediated within six months. The form and accompanying certificates are kept on file by the organization and must be made available to the public upon request.
Important to know: If the service provider is part of a chain or network, the review must be approved by a licensed accessibility consultant.
Why Form 9 Matters
Legal Compliance – Ensures adherence to regulations and prevents exposure to fines or legal action.
Improved Customer Experience – Accessibility enhancements improve the customer journey and expand your target audience.
Corporate Social Responsibility – Demonstrates a commitment to equality and inclusion for people with disabilities.
For more information and to download the form, visit the Equal Rights Commission on gov.il.
Accessibility is an opportunity to create a better service experience for everyone.