At USER A, we believe that web accessibility is something that simply must be available to everyone.
Many website owners hesitate to make their sites accessible due to the perceived cost and the endless confusion surrounding the process — while at the same time living in fear of an accessibility lawsuit that could hit them out of nowhere.
We're here to clear the air and make sense of the chaos. You're just one conversation away from having it sorted.
Whether you're a developer, a site owner, a marketer, or an entrepreneur — you're welcome to reach out with any question or concern and get a professional, straight answer.
Now, let's get into the article itself :)
Do professional accessibility services guarantee you won't be sued?
Let's put it this way: even Apple's and Microsoft's websites aren't 100% accessible. If you dig deep enough, you'll find issues.
Does that expose Apple or Microsoft to a lawsuit? You probably already know those aren't companies that take legal risks lightly.
Our point is that the law doesn't require a website to be perfectly accessible 100% of the time. Yes, there is a requirement for professional and compliant accessibility — but lawmakers understood that day-to-day web activity can introduce new accessibility gaps independent of the original remediation work. That's why the law requires site owners to implement proper accessibility from the outset and be ready to fix issues when they arise.
So even if a specific issue surfaces later, it won't open you up to a lawsuit — it will only allow someone to request that you fix the issue within 60 days. In practice, when we make a site accessible, we know it meets legal requirements, and any future issue we're asked to address will be fixed promptly.
Which brings us back to Microsoft and Apple — even if something turns up after exhaustive digging through their sites, all anyone can do is ask them to fix it :)
Another equally important point: changes made throughout the year can also expose an accessible site to claims
Say we've made your site fully accessible — and five minutes later you push an update that adds a new feature or design element. At that very moment, your site may no longer be as accessible as it was. The same applies to any change made a year down the line.
And there's more: if lawmakers update the accessibility regulations, you're exposed again until you implement those changes.
What we're saying is simple: if you implement proper, compliant accessibility through us, the likelihood of being sued drops to virtually zero. At most, someone might ask you to fix an issue. And we have a solution for that too!
Clients who use USER A's accessibility services receive ongoing technical support and maintenance for any changes — whether to the site itself or to legislation. This comes alongside personalized guidance from our team, explaining exactly what you as a site owner need to do to keep your site compliant on an ongoing basis.
All you need to do is reach out, and we'll handle the rest.
Is a partially accessible website exposed to lawsuits — or can someone only file a complaint?
As you've probably guessed, we didn't dedicate a whole section to this question for nothing.
As of today, if a website was made accessible in a fully compliant manner from the start — meaning it meets all legal requirements — it cannot be sued without a prior notice and request to fix the issue.
However, it's crucial to draw a very clear distinction between a site that is legally accessible and one that was "made accessible" using a free or paid accessibility widget that operates automatically with no manual remediation or attention to detail.
Partial or non-compliant accessibility that doesn't meet legal standards from the outset does not entitle the site owner to a 60-day grace period to fix issues — and exposes them to potential litigation from day one.
In other words, the law is straightforward: if you knowingly excluded people with certain disabilities from accessing your site's content and services, it's treated as if you never made the site accessible at all. That's how lawmakers see it, and that's how a court ruling on such a case would likely see it too. There is a high probability that a site with only partial or non-compliant accessibility will be treated as completely inaccessible.
To sum it up: only when genuine, professional accessibility work has been done — and only when there has been a real, meaningful effort to make the website compliant with the applicable standard — is the site protected from accessibility lawsuits. At most, someone can issue a notice requesting that specific issues be corrected.
I've received an accessibility lawsuit — what should I do?
First, it's important to note that if you had your website made accessible by a professional, reputable accessibility provider and you've added a proper accessibility statement, you can breathe easy: you've neutralized the risk of an unexpected lawsuit.
Any party that contacts you can, at most, flag an alleged issue and give you the opportunity to review and correct it.
If, for whatever reason, you do receive a website accessibility lawsuit, the right thing to do is consult a lawyer who specializes in this area.
Frivolous lawsuits are not uncommon — they're often filed with the goal of extracting a "nuisance settlement" from the site owner, one that's cheaper to pay than to fight through a lengthy and costly legal process.
This practice is troubling, and the legal system is actively working to minimize and prevent it wherever possible.
All we can recommend in that situation is to either pursue the matter with an experienced specialist attorney, or attempt to reach a settlement with the claimant.
If you're concerned about website accessibility lawsuits and want to ensure your site is protected — allowing third parties to file nothing more than a correction request — reach out to us today and we'll be happy to help. Our services are offered at a flat, highly competitive rate for any website.
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