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Concepts and terms from the world of accessibility

A glossary to help you understand digital accessibility — from WCAG to screen readers

Core accessibility concepts

12 concepts every site owner should know

Glossary of terms

A brief explanation of every term you may have wondered about

18

הצהרת נגישות

1

Accessibility Adjustments Implemented

A list of actions taken on the website to make it accessible – for example: keyboard navigation, color contrast, text with descriptions.

הצהרת נגישות
2

Accessibility Coordinator

A person responsible for accessibility matters in an organization, whose role is to ensure the organization complies with legal requirements, handles accessibility requests, and promotes accessibility accommodations.

הצהרת נגישות
3

Accessibility Exemption

A legal authorization to avoid full or partial accessibility implementation when conditions exist such as disproportionate burden or fundamental technical limitations.

הצהרת נגישות
4

Accessibility Service Consultant

A qualified professional with formal certification who advises organizations and guides them in implementing accessibility accommodations in their services.

הצהרת נגישות
5

Accessibility Statement

An official document published on a website that specifies the accessibility level of the website, the accessibility accommodations that have been implemented, and how to obtain accessible services

הצהרת נגישות
6

Accessibility Upon Request

An organization's commitment to provide individualized accessibility accommodations to people with disabilities upon reasonable request.

הצהרת נגישות
7

Accessible Alternative

An equivalent alternative service provided to a person with a disability when the primary service is not accessible (such as phone support instead of an online form).

הצהרת נגישות
8

Digital Assets

Websites, applications, and public information systems that are required to comply with Israeli accessibility standard 5568.

הצהרת נגישות
9

Full Accessibility

A state in which the entire website meets the standard requirements and enables independent and equal use for people with all types of disabilities.

הצהרת נגישות
10

Human Responsibility for Accessibility

Recognition that accessibility is not only technology – but also expressed through attitude, training, responsiveness to requests, and customized service for people.

הצהרת נגישות
11

Last Updated Date

The most recent date on which the website's accessibility statement was updated – required by regulations to reflect current and accessible information to the public.

הצהרת נגישות
12

Partial Accessibility

A situation where only some of the services or content are actually accessible, and there are areas on the website that do not meet the standard requirements.

הצהרת נגישות
13

Physical Accessibility

Physical adaptations in service infrastructure (such as ramps, signage, elevators, accessible restrooms) designed to ensure equal access for all individuals.

הצהרת נגישות
14

Plain Language Text

It is recommended that the statement be clear and not overly legal — so that people with cognitive disabilities or comprehension difficulties can understand it.

הצהרת נגישות
15

Responsibility for Publishing the Accessibility Statement

The legal obligation placed on the service provider to ensure that the accessibility statement is published on the website in a clear, accessible, and up-to-date manner.

הצהרת נגישות
16

Service Accessibility Regulations – Sections 35(e) and 91(e)

Key sections in the regulations that require certain businesses to publish an accessibility statement (Section 35(e)) and appoint an accessibility coordinator (Section 91(e)).

הצהרת נגישות
17

Technical Barriers

Technical issues that hinder or prevent website use by people with disabilities, for example content that cannot be detected by a screen reader.

הצהרת נגישות
18

Website Accessibility

The degree to which a website is adapted for use by people with disabilities through technological accommodations such as screen reader support, color contrast, text alternatives for images, and similar features

הצהרת נגישות
146

חקיקה ישראלית

1

Access to Accessible Information

The right of a person with a disability to receive information in an accessible format suitable for them, such as Braille, audio recording, or linguistic simplification.

חקיקה ישראלית
2

Accessibility

The removal of physical, technological, and communication barriers to enable people with disabilities to use services, buildings, transportation, and information on an equal basis.

חקיקה ישראלית
3

Accessibility Accommodations

The comprehensive set of accessible accommodations and services offered by a service provider, including physical, service-based, and technological adaptations.

חקיקה ישראלית
4

Accessibility Audit

A systematic process for testing compliance with accessibility requirements, including automated tests and manual testing by an accessibility expert.

חקיקה ישראלית
5

Accessibility Audit

A systematic examination process for compliance with accessibility standards, which includes automated tests, manual testing, and sometimes user testing.

חקיקה ישראלית
6

Accessibility Certificate Validity Period

The duration for which an accessibility certificate issued by an authorized accessibility authority remains valid, typically not more than five years.

חקיקה ישראלית
7

Accessibility Certification

An official certification issued by an authorized accessibility authority, attesting to compliance with the accessibility requirements of the law and regulations.

חקיקה ישראלית
8

Accessibility Certification

An official document certifying compliance with accessibility requirements, issued by an authorized accessibility authority after a thorough inspection.

חקיקה ישראלית
9

Accessibility Documentation

Preservation of documents and certificates that attest to the implementation of accessibility accommodations, including periodic testing, as part of the service provider's obligation.

חקיקה ישראלית
10

Accessibility During Major Upgrades

There is an obligation to make a website or information system accessible when performing a major upgrade, even if the website was previously exempt.

חקיקה ישראלית
11

Accessibility Exemption Request Form

An official form for submitting a request for full or partial exemption from accessibility requirements, including justifications, documentation, and proposed accessible alternatives.

חקיקה ישראלית
12

Accessibility Order

An administrative directive issued by the Equal Rights Commission to a service provider to remedy accessibility deficiencies that have been identified, within a defined timeline.

חקיקה ישראלית
13

Accessibility Regulations

A series of regulations enacted under law that specify the requirements and standards for making buildings, services, websites, public transportation, and more accessible

חקיקה ישראלית
14

Accessibility Statement Publication Requirement

The legal obligation to publish an accessibility statement on a website, which details the level of accessibility and the accessibility accommodations in place.

חקיקה ישראלית
15

Accessible Communication Channels

A variety of communication methods (telephone, email, chat, SMS) that enable people with different disabilities to contact a service provider.

חקיקה ישראלית
16

Accessible Information on Request

The obligation of a service provider to supply information in an accessible format (such as a screen reader-compatible file, Braille, or audio recording) upon request by a person with a disability.

חקיקה ישראלית
17

Accessible Payment Processing Requirements

Special requirements for making payment systems and online transactions accessible, enabling people with disabilities to make purchases independently.

חקיקה ישראלית
18

Advance Notice

An obligation to publish information in advance about the accessibility of an event, service, or place, so that a person with a disability can prepare accordingly.

חקיקה ישראלית
19

Advance Notice (Section 35)

The obligation of a service provider to publish in advance the accessibility arrangements existing at the location and the available accommodations according to section 35 of the law.

חקיקה ישראלית
20

Alternative Accessibility

An option to provide an accessible service in a different way than the usual method when standard accessibility is not feasible for justified legal reasons.

חקיקה ישראלית
21

Alternative Accessibility

Alternative means to standard accessibility that enable people with disabilities to receive a service or information in a manner tailored to their needs.

חקיקה ישראלית
22

Application Exemptions

Exemptions and certain accommodations for applications under special conditions, such as applications designed for a defined population.

חקיקה ישראלית
23

Applications must be accessible

Mobile applications and computer software that provide services to the public must be accessible, similar to websites.

חקיקה ישראלית
24

Auto-generated Document

A document that is automatically created by a system, which must also be made accessible if it is intended for website users.

חקיקה ישראלית
25

Automatic Accessibility Overlays

Technological tools installed on a website that enable basic accessibility adjustments, but do not provide a complete solution for meeting accessibility standards.

חקיקה ישראלית
26

Business License

An operating license for a business, where compliance with accessibility requirements is a condition for its issuance and renewal for businesses requiring licensure.

חקיקה ישראלית
27

Business Owner Responsibility

The legal responsibility of a business owner or service provider to comply with accessibility requirements, which cannot be fully delegated to another party.

חקיקה ישראלית
28

Class Action Lawsuit

A lawsuit filed on behalf of a group of people with disabilities who were harmed by the inaccessibility of a service or public place.

חקיקה ישראלית
29

Class Action Lawsuit

A lawsuit filed on behalf of a group of people with disabilities due to violations of accessibility requirements, which can amount to millions of shekels.

חקיקה ישראלית
30

Contact Methods

Accessible contact details that must be published in the accessibility statement, enabling people with disabilities to submit accessibility requests and complaints.

חקיקה ישראלית
31

Content in Personal Areas

Content in website areas that require authentication or registration, which must also be fully accessible as part of the online service.

חקיקה ישראלית
32

Corporate Fine — 150,600 ₪

The enhanced fine imposed on corporations for violating accessibility requirements, double the standard fine, updated periodically.

חקיקה ישראלית
33

Critical Information

Essential and necessary information for using a service, which must be accessible through all possible means for all types of disabilities.

חקיקה ישראלית
34

Critical Third-Party System

An external system whose implementation on the website is essential for its operation, and which must also meet accessibility requirements or provide an accessible alternative.

חקיקה ישראלית
35

Daily Fine — 3,700 ₪

An additional fine that may be imposed for each day on which a violation of accessibility requirements continues after a compliance order has been issued.

חקיקה ישראלית
36

Disability Discrimination

Prohibition of discrimination against a person based on their disability in various areas, such as employment acceptance, employment conditions, professional advancement, dismissal, provision of public services, and more

חקיקה ישראלית
37

Disclosure of Accommodations in Training, Guidance, and Examination Services

Organizations are required to publish information about accessible accommodations available in training services, courses, workshops, and examinations they offer.

חקיקה ישראלית
38

Disclosure of Exemptions

It is required to clearly state in the accessibility statement which parts of the website or service have received exemptions, and what accessible alternatives are offered.

חקיקה ישראלית
39

Document Accessibility Standard

A standard that defines how to make digital documents such as PDFs, Word files, or presentations accessible, based on the document type and its intended use.

חקיקה ישראלית
40

Document Uploaded After October 26, 2015

A document uploaded to a website after the effective date specified in the regulations, which is required to have full accessibility without exemption based on the document's age.

חקיקה ישראלית
41

Documentation of Accessible Information Provision

Documentation of instances where accessible format information was provided upon request by a person with a disability, as required for compliance with legal requirements.

חקיקה ישראלית
42

Duty of Office Holders

Personal responsibility of managers and organizational officials to ensure compliance with legal requirements and regulations regarding accessibility.

חקיקה ישראלית
43

Economic Exemption

An exemption from full accessibility implementation due to unreasonable cost or excessive burden, calculated according to criteria established in law and regulations.

חקיקה ישראלית
44

Economic Exemption

An exemption from full or partial accessibility implementation due to unreasonable financial burden, according to criteria established in regulations.

חקיקה ישראלית
45

Economic Hardship Exemption

Exemption from full accessibility compliance due to excessive economic burden that exceeds what is reasonable, according to criteria defined in regulations.

חקיקה ישראלית
46

Emergency Services

Essential services during emergencies such as emergency call centers, evacuation and shelters, which require special accessibility accommodations.

חקיקה ישראלית
47

Emergency Services

A service provided in emergency and distress situations, which must include special accessibility accommodations for people with various disabilities.

חקיקה ישראלית
48

Equal Rights Commission Guidelines

Detailed guidelines published by the Equal Rights Commission for Persons with Disabilities regarding the implementation of laws and regulations in various sectors.

חקיקה ישראלית
49

Equal Rights Commissioner

The government body responsible for enforcing the Equal Rights for Persons with Disabilities Law, including the field of accessibility.

חקיקה ישראלית
50

Equal Rights Commissioner for Persons with Disabilities

A government body established by law, responsible for enforcing legislation, raising awareness, providing consultation and assistance to persons with disabilities, and overseeing the implementation of regulations

חקיקה ישראלית
51

Equal Rights for Persons with Disabilities Law

A law enacted in 1998 aimed at protecting the dignity and freedom of persons with disabilities, and anchoring their right to equal and active participation in society in all areas of life.

חקיקה ישראלית
52

Equal Rights for Persons with Disabilities Law

A law enacted in 1998 aimed at protecting the dignity and freedom of persons with disabilities, and establishing their right to equal and active participation in society across all areas of life

חקיקה ישראלית
53

Essential Document

A document required to access a service or obtain information that must be available in accessible formats such as accessible PDF, Braille, or audio.

חקיקה ישראלית
54

Essential Information

Information that is vital for receiving a service or navigating a public place, which must be made accessible through a variety of means for people with different disabilities.

חקיקה ישראלית
55

Essential Information

Information necessary to receive a service or use a public place, which must be provided in an accessible format for people with various disabilities.

חקיקה ישראלית
56

Exempted Business Relief

Certain accessibility requirement exemptions for very small businesses defined as "exempted businesses" for VAT purposes.

חקיקה ישראלית
57

Exemption Validity Period

The duration for which a specific exemption remains valid, after which circumstances must be reassessed and either an extension request must be submitted or full accessibility implementation must be carried out.

חקיקה ישראלית
58

Fair Representation

An obligation for employers in the public sector, and in some cases also in the private sector, to ensure fair representation of people with disabilities in their workforce

חקיקה ישראלית
59

Filing a Complaint

The process of filing a legal complaint for violations of accessibility requirements, which can be done by individuals or organizations.

חקיקה ישראלית
60

Fine — 75,300 ₪

The base fine that may be imposed for violating the provisions of the Equal Rights for Persons with Disabilities Law, updated periodically.

חקיקה ישראלית
61

First Amendment to the Law

An amendment to the Equal Rights Law that specifies the list of public places required to be accessible.

חקיקה ישראלית
62

Five-Year Accessibility Review

A mandatory periodic review of accessibility compliance at least once every five years to ensure sustained accessibility over time.

חקיקה ישראלית
63

Free Service

A service provided at no cost, which must still comply with accessibility requirements if it is defined as a public service.

חקיקה ישראלית
64

Free Service

A service provided at no cost that is still subject to accessibility requirements, especially if offered by a public or commercial entity.

חקיקה ישראלית
65

Government Office

A government body required to meet the highest level of accessibility, including full accessibility of all information and online services it provides.

חקיקה ישראלית
66

Grounds for Denial of Business License

Failure to meet accessibility requirements can be grounds for refusing to issue or renew a business license, or for suspending an existing license.

חקיקה ישראלית
67

Information Accessibility

Adapting information for people with disabilities, including alternative descriptions for images, captions, linguistic simplification, and text enlargement options.

חקיקה ישראלית
68

Information Accessibility

Adapting information to make it accessible to people with various disabilities, recognizing the equal right to information.

חקיקה ישראלית
69

Israeli Standard 5568

The official Israeli standard for web accessibility that mandates compliance for all public service providers and public places in Israel.

חקיקה ישראלית
70

Israeli Standard SI 5568

The Israeli standard for web accessibility, based on WCAG 2.0 Level AA guidelines, with adaptations for Israel.

חקיקה ישראלית
71

Last Update Date

The most recent date on which the accessibility statement was updated or an accessibility audit was conducted for the website, which is required to be stated in the accessibility statement.

חקיקה ישראלית
72

Legacy Website Exemption

A partial exemption from web accessibility requirements for older websites created before a certain date and not undergoing significant upgrades.

חקיקה ישראלית
73

Legacy Website Exemption

Full or partial exemption from web accessibility requirements for websites created before the regulations came into effect and that are not undergoing significant upgrades.

חקיקה ישראלית
74

Legal Liability

The legal responsibility of public service owners and managers to comply with accessibility requirements, the failure of which may result in sanctions and fines.

חקיקה ישראלית
75

Legal Liability

The legal obligation of public service owners and managers to meet accessibility requirements, non-compliance with which may expose them to lawsuits.

חקיקה ישראלית
76

Legal Sanctions

Penalties and fines that may be imposed on those who violate accessibility requirements, including fines, injunctions, and damages in lawsuits.

חקיקה ישראלית
77

Local Authority

A municipal authority (city council, local council, or regional council) that is required to make all of its services accessible, including its website and online services.

חקיקה ישראלית
78

Ministry of Justice

The government ministry under whose responsibility operates the Equal Rights Commission, and which is responsible for regulations and legislation in the field of accessibility.

חקיקה ישראלית
79

Minutes or Protocol

Official documentation of a discussion, meeting, or event, which must be accessible to people with various disabilities when it concerns a public body.

חקיקה ישראלית
80

Ombudsman Certification

Certification from the Equality Rights Ombudsman regarding compliance with accessibility requirements or exemption, which provides certain protection against claims.

חקיקה ישראלית
81

Penalty for Violation of an Accessibility Order

A monetary fine imposed on a service provider that fails to comply with the provisions of an accessibility order, which may reach tens of thousands of shekels.

חקיקה ישראלית
82

Periodic Accessibility Audits

Organizations are required to conduct regular compliance testing for accessibility requirements at set intervals (typically once every five years) and document the findings.

חקיקה ישראלית
83

Person with a Disability

According to Section 5 of the Law, a person with a physical, mental, or intellectual disability, including cognitive disability, permanent or temporary, who due to the disability has substantially limited functioning in one or more major life domains.

חקיקה ישראלית
84

Person with a Disability

A person with a physical, mental, or intellectual impairment, permanent or temporary, that substantially limits their functioning in one or more areas of life.

חקיקה ישראלית
85

Person with Severe Disability

A designation referring to an individual with a disability of greater severity, sometimes conferring additional rights and benefits, particularly in the areas of employment and appropriate representation

חקיקה ישראלית
86

Personal Area (as defined in legislation)

An area on a website that requires authentication or registration, where the user receives personalized service, and which has enhanced accessibility requirements.

חקיקה ישראלית
87

Personalized Accommodations

Modifications and adaptations implemented according to the specific needs of a person with a disability, beyond the general accommodations mandated by law.

חקיקה ישראלית
88

Private Lawsuit

A personal lawsuit filed by a person with a disability due to discrimination or failure to implement necessary accessibility accommodations required for them to use a service.

חקיקה ישראלית
89

Public Place

A place open to the public or providing services to the public, such as restaurants, shops, public offices, and institutions, which is required to be physically accessible.

חקיקה ישראלית
90

Public Place

A place that serves the public or a portion of it, such as businesses, public institutions, educational institutions, places of worship, public parks, and the like.

חקיקה ישראלית
91

Public Service

A service provided to the public, whether by a public or private entity, and includes online and telephone services that are required to be accessible.

חקיקה ישראלית
92

Public Service

A service provided to the public or part of it by a public or private entity, including online, telephone, and in-person services.

חקיקה ישראלית
93

Publicizing Accessibility Accommodations at Events

Service providers are required to publicize in advance information about available accessibility accommodations at public events they organize.

חקיקה ישראלית
94

Queue Exemption

The right of people with certain disabilities to receive service without waiting in line in public places, according to established criteria

חקיקה ישראלית
95

Reasonable Accommodations

An obligation to make changes and adaptations in the workplace, in educational institutions, and in public places, to enable a person with a disability equal access and full participation.

חקיקה ישראלית
96

Reasonable Time

A reasonable duration for implementing accessibility accommodations or responding to an individual accommodation request, as defined in the regulations.

חקיקה ישראלית
97

Regulation 27

A regulation specifying the obligation to provide auxiliary aids and auxiliary services in public services, including on websites and online services.

חקיקה ישראלית
98

Regulatory Exemptions

Exceptional cases defined in regulations in which partial or full exemptions from accessibility requirements may be granted under certain conditions.

חקיקה ישראלית
99

Second Amendment to the Law

An amendment to the Equal Rights Law that specifies the list of public services required to be accessible.

חקיקה ישראלית
100

Section 1: Definitions

A section that defines the central terms in the law, including the definition of "person with a disability", "accessibility accommodations", and "public bodies".

חקיקה ישראלית
101

Section 29: Accessibility Adjustments for Information

A provision requiring accessibility adjustments for information provided to the public, including websites and digital services.

חקיקה ישראלית
102

Section 34: Publication of Accessibility Accommodations Implemented

A section requiring the publication of information about accessibility accommodations implemented in a service or public place, and serving as the basis for the accessibility statement.

חקיקה ישראלית
103

Section 35: Web Accessibility

A key statutory provision requiring the accessibility of websites and digital services in compliance with Israeli Standard 5568, which is based on the international WCAG standard.

חקיקה ישראלית
104

Section 36: Accessibility Accommodations for Emergency Telephone Services

A regulatory requirement mandating accessibility accommodations in telephone service centers, particularly emergency services, for people with hearing and speech disabilities.

חקיקה ישראלית
105

Section 87: Employee Notification

A provision that requires organizations to instruct and update employees about accessibility accommodations and obligations toward persons with disabilities.

חקיקה ישראלית
106

Section 91: Duty to Appoint an Accessibility Coordinator

A section requiring organizations and entities that provide services and employ more than 25 employees to appoint an accessibility coordinator who will be responsible for accessibility matters in the organization.

חקיקה ישראלית
107

Section 93: Conducting an Accessibility Audit

A provision requiring periodic accessibility testing to ensure that the service or public place continues to meet accessibility requirements over time.

חקיקה ישראלית
108

Service Accessibility Authority

A qualified professional who has undergone specialized training and is authorized by the authorities to provide consultation and certifications in the field of service accessibility.

חקיקה ישראלית
109

Service Accessibility Authority Certification

A certification issued by an authorized accessibility authority, confirming that the service meets the relevant accessibility requirements according to law and regulations.

חקיקה ישראלית
110

Service Accessibility Regulations

A system of regulations under the Equal Rights Law that defines accessibility obligations in public services, including digital services.

חקיקה ישראלית
111

Service Marketing

Advertising, promotion and information about services, which must also be accessible to the general population as part of service accessibility.

חקיקה ישראלית
112

Service Marketing

Any advertising, promotion or presentation of information about a service, which must also be accessible in accordance with regulations.

חקיקה ישראלית
113

Service Provider

An entity or individual that provides a public service and is required to make the service accessible in accordance with the law and accessibility regulations.

חקיקה ישראלית
114

Service Provider

The person or entity responsible for operating the public service and required to implement accessibility accommodations in accordance with the law and regulations.

חקיקה ישראלית
115

Service Provision

Any activity intended to provide a service to the public, including providing information, performing actions and providing support, both online.

חקיקה ישראלית
116

Service Provision

Any action by a service provider provided to the public, including information, transaction processing, use of facilities and the like, subject to accessibility requirements.

חקיקה ישראלית
117

Small Business Exemption

Certain relief from accessibility requirements for small businesses whose annual turnover is below the threshold established by law.

חקיקה ישראלית
118

Small Business Exemption

Accommodations and adjusted requirements for small businesses, including extended timelines, reduced requirements, and cost relief for accessibility implementations.

חקיקה ישראלית
119

Special Exemption

An exemption granted in exceptional cases by the Equal Rights Commission for Persons with Disabilities following a thorough examination of the request.

חקיקה ישראלית
120

Special Exemption

An exceptional exemption granted by the Equal Rights Commission in special cases not covered by standard exemptions, following a formal request procedure.

חקיקה ישראלית
121

Special Exemption

An exemption granted in exceptional cases by the Equal Rights Commission, when no other option is available and subject to presenting accessible alternatives.

חקיקה ישראלית
122

Staff Members

Employees in a public place or public service who are required to receive training on how to provide accessible services to people with disabilities.

חקיקה ישראלית
123

Staff Team

All employees in a facility or public service who need to receive training and instruction on providing accessible services to people with disabilities.

חקיקה ישראלית
124

Statutory Damages

Monetary compensation that may be awarded to the plaintiff in accessibility lawsuits without the need to prove actual damages, up to 50,000 ₪ per violation.

חקיקה ישראלית
125

Statutory Exemption

An exemption established by law for specific cases, such as websites intended for activities abroad or that comply with equivalent international standards.

חקיקה ישראלית
126

Statutory Exemption Under the Equal Rights Law

An exemption established by law itself for specific cases, such as historical sites that cannot be modified, or services with unique characteristics.

חקיקה ישראלית
127

Technical Exemption

An exemption from full or partial accessibility of content or services due to substantial technological limitations that prevent reasonable accessibility.

חקיקה ישראלית
128

Technical Exemption

An exemption from full or partial accessibility due to objective technological limitations that do not permit reasonable accommodation.

חקיקה ישראלית
129

Technical Information

Professional or technical information about a product or service, which is often complex and must be made accessible in ways adapted to different types of disabilities.

חקיקה ישראלית
130

Technological Exemption

An exemption from full accessibility due to objective technological limitations that do not allow reasonable accommodation to accessibility standards.

חקיקה ישראלית
131

Technological Incompatibility Exception

A provision in regulations that permits exemption from full accessibility due to objective, documented technological limitations.

חקיקה ישראלית
132

Temporary Exemption

An extension of time for implementing certain accessibility accommodations in justified cases, subject to approval by the commission and limited to a specific period only.

חקיקה ישראלית
133

Temporary Exemption

A temporary exemption or extension from implementing certain accessibility accommodations, granted by the Equal Rights Commission for a limited period.

חקיקה ישראלית
134

Third-Party Accessibility

The responsibility to ensure that content or services provided by external suppliers (third parties) on a website also meet accessibility requirements.

חקיקה ישראלית
135

Transcription

Converting audio or recorded content into written text, enabling people with hearing or cognitive disabilities to access the content.

חקיקה ישראלית
136

User Testing with People with Disabilities

Accessibility testing conducted with the participation of people with various disabilities, providing real-world insights into user experience.

חקיקה ישראלית
137

Video with Captions

A video accompanied by accurate captions, required for all video content on public websites to benefit people with hearing impairments.

חקיקה ישראלית
138

WCAG 2.0

Web Content Accessibility Guidelines - the international guidelines for web content accessibility from version 2.0 onwards, which form the basis for the Israeli standard.

חקיקה ישראלית
139

WCAG 2.0

Web Content Accessibility Guidelines, version 2.0, developed by the W3C organization and forming the basis for the Israeli standard.

חקיקה ישראלית
140

WCAG Conformance Levels A / AA / AAA

The three conformance levels defined by the WCAG standard, with Israel requiring Level AA compliance for most public services.

חקיקה ישראלית
141

WCAG Conformance Levels A / AA / AAA

Three levels of compliance with WCAG guidelines, where level A is the basic level, level AA is the level required in Israel, and level AAA is the most stringent.

חקיקה ישראלית
142

WCAG Level AA

The required accessibility level for public websites in Israel according to the standard, which includes all Level A requirements plus additional advanced requirements.

חקיקה ישראלית
143

Web Accessibility

Websites and applications must be made accessible to enable people with disabilities to access online information and services

חקיקה ישראלית
144

Website Hosted Abroad

A website whose servers are located outside of Israel, a fact that in itself does not constitute grounds for exemption from Israeli accessibility requirements.

חקיקה ישראלית
145

Website Infrastructure

The technological system on which a website is built, whose accessibility is an integral part of the ability to make the entire website accessible.

חקיקה ישראלית
146

Website Intended for Foreign Audiences

A website of an Israeli entity intended for an audience whose primary location is outside Israel, which may be exempt from some requirements of the Israeli accessibility standard.

חקיקה ישראלית
68

כללי

1

Accessibility Arrangements

A comprehensive set of accommodations and accessible services offered by a service provider, including physical, service-based, and technological accommodations.

כללי
2

Accessibility Audit

A systematic process for testing compliance with accessibility requirements, including both automated tests and manual testing by an accessibility expert.

כללי
3

Accessibility Audit

A systematic examination process for compliance with accessibility standards, including automated tests, manual tests, and sometimes user testing.

כללי
4

Accessibility Directive

An administrative order issued by the Equality Commission to a service provider to remedy accessibility deficiencies that were found, within a defined timeline.

כללי
5

Accessibility Documentation

Maintaining records and evidence demonstrating the implementation of accessibility accommodations, including periodic audits, as part of the service provider's obligation.

כללי
6

Accessible Communication Methods

A variety of communication channels (phone, email, chat, SMS) that enable people with different disabilities to contact a service provider.

כללי
7

Advance Notice (Under Section 35)

The obligation of a service provider to publicly announce in advance the accessibility arrangements existing at the location and the available accommodations according to section 35 of the law.

כללי
8

Alternative Accessibility

An option to provide an accessible service in a different way than usual when standard accessibility is not possible for legally justified reasons.

כללי
9

Automatic Accessibility Overlays

Technological tools installed on websites that enable basic accessibility adjustments, but do not provide a complete solution for meeting accessibility standards.

כללי
10

Class Action Lawsuit

A lawsuit filed on behalf of a group of people with disabilities who have been harmed by the inaccessibility of a service or public place.

כללי
11

Disproportionality Exemption

Exemption from full accessibility implementation due to excessive economic burden that exceeds what is reasonable, according to criteria defined in regulations.

כללי
12

Economic Exemption

An exemption from full accessibility implementation due to unreasonable cost or disproportionate burden, calculated according to criteria established in law and regulations.

כללי
13

Emergency Service

A service provided during emergency and crisis situations, which must include special accessibility accommodations for people with various disabilities.

כללי
14

Emergency Services

Essential services during emergencies such as emergency call centers, evacuation, and shelters, which require special accessibility accommodations.

כללי
15

Equal Rights for Persons with Disabilities Law

A law enacted in 1998 aimed at protecting the dignity and freedom of persons with disabilities, and anchoring their right to equal and active participation in society across all areas of life.

כללי
16

Equality Commission Guidelines

Detailed guidelines published by the Equality Commission for Persons with Disabilities regarding the implementation of laws and regulations across various domains.

כללי
17

Essential Information

Information that is critical for receiving a service or navigating a public space, which must be made accessible through various means for people with different disabilities.

כללי
18

Essential Information

Information that is necessary to access a service or use a public space, which must be provided in an accessible manner for a range of disabilities.

כללי
19

Exempted Business Relief

Certain accessibility requirement exemptions or reduced obligations for very small businesses defined as "exempt businesses" for VAT purposes.

כללי
20

Individual Complaint

A personal lawsuit filed by a person with a disability alleging discrimination or the failure to provide necessary accessibility accommodations required for using a service.

כללי
21

Individualized Accommodation

Changes and adjustments made according to the specific needs of a person with a disability, beyond the general accommodations established by law.

כללי
22

Information Accessibility

Adapting information for people with disabilities, including alternative descriptions for images, captions, linguistic simplification, and text enlargement options.

כללי
23

Information Accessibility

Adapting information so it is accessible to people with various disabilities, recognizing the equal right to information.

כללי
24

Information available upon request

The obligation of a service provider to supply information in an accessible format (such as a file readable by screen readers, Braille, or an audio recording) upon request by a person with a disability.

כללי
25

Israeli Standard SI 5568

The Israeli standard for web accessibility, based on WCAG 2.0 Level AA guidelines, with adaptations for Israel.

כללי
26

Israeli Standard SI 5568

The official Israeli standard for web accessibility that requires all public service providers and public places in Israel to comply.

כללי
27

Legacy Website Exemption

A partial exemption from web accessibility requirements for older websites created before a certain date and not undergoing significant upgrades.

כללי
28

Legal Exemption from Equality Requirements

An exemption established by law for specific cases, such as websites intended for activity abroad or that comply with equivalent international standards.

כללי
29

Legal Liability

The legal responsibility of public service providers and administrators to comply with accessibility requirements, with non-compliance potentially resulting in sanctions and fines.

כללי
30

Penalty for Violation of Accessibility Order

A financial penalty imposed on a service provider that fails to comply with accessibility order requirements, which can reach tens of thousands of shekels.

כללי
31

Periodic Accessibility Testing

Organizations are required to perform compliance testing for accessibility requirements at regular intervals (typically every five years) and document the findings.

כללי
32

Person with a Disability

According to section 5 of the law, a person with a physical, mental, or intellectual disability, including cognitive disability, whether permanent or temporary, whose functioning is substantially limited in one or more major life activities as a result of the disability.

כללי
33

Person with a Disability

A person with a permanent or temporary physical, mental, or intellectual impairment that substantially limits their functioning in one or more life domains.

כללי
34

Personal Area (as defined in legislation)

An area on a website that requires identification or registration, where a user receives personalized service and has enhanced accessibility requirements.

כללי
35

Public Place

A place that is open to the public or provides services to the public, such as restaurants, shops, public offices, and institutions, which are required to have physical accessibility.

כללי
36

Public Place

A place that serves the public or a portion of it, such as businesses, public institutions, educational institutions, places of worship, public parks, and similar locations.

כללי
37

Public Service

A service provided to the public, whether by a public or private entity, and includes online and telephone services that are required to be accessible.

כללי
38

Public Service

A service provided to the public or a portion thereof by a public or private entity, including online, telephone, and in-person services.

כללי
39

Publicizing Accessibility Accommodations at Events

Service providers must publish in advance information about available accessibility accommodations at public events they organize.

כללי
40

Publishing Accommodations in Training, Instruction, and Testing Services

Organizations must publish information about available accessibility accommodations in training services, courses, workshops, and exams they offer.

כללי
41

Section 1: Definitions

A section that defines key terms in the law, including definitions of "person with a disability", "accessibility accommodations", and "public entities".

כללי
42

Section 29: Accessibility Adjustments for Information

A provision requiring accessibility adjustments for information provided to the public, including websites and digital services.

כללי
43

Section 34: Publication of Accessibility Adjustments Implemented

A provision requiring the publication of information about accessibility adjustments implemented in services and public places, serving as the basis for the accessibility statement.

כללי
44

Section 35: Web Accessibility

A key provision requiring the accessibility of websites and digital services in accordance with Israeli Standard 5568, which is based on the international WCAG standard.

כללי
45

Section 36: Accessibility Accommodations in Emergency Telephone Services

A provision requiring accessibility accommodations in telephone service centers, particularly emergency call centers, for individuals with hearing and speech disabilities.

כללי
46

Section 87: Employee Notification

A provision requiring organizations to instruct and inform employees about accessibility accommodations and obligations toward people with disabilities.

כללי
47

Section 91: Requirement to Appoint an Accessibility Coordinator

A provision requiring organizations and entities that provide services and employ more than 25 employees to appoint an accessibility coordinator who will be responsible for accessibility matters within the organization.

כללי
48

Section 93: Accessibility Audit

A requirement mandating periodic accessibility testing to ensure that services or public places continue to meet accessibility requirements over time.

כללי
49

Service Accessibility Regulations

A system of regulations under the Equal Rights Law that defines accessibility obligations in public services, including digital services.

כללי
50

Service Delivery

Any activity intended to provide services to the public, including providing information, performing actions, and offering support, including online.

כללי
51

Service Marketing

Advertising, promotion, and information about services, which must also be accessible to the general population as part of service accessibility.

כללי
52

Service Marketing

Any advertising, promotion, or presentation of information about a service, which must also be accessible in accordance with regulations.

כללי
53

Service Provider

An entity or individual that provides a public service and is required to make the service accessible in accordance with accessibility laws and regulations.

כללי
54

Service Provider

The person or entity responsible for operating the public service and required to implement accessibility accommodations according to the law and regulations.

כללי
55

Service Provision

Any action of a service provider provided to the public, including information, conducting transactions, use of facilities and the like, subject to accessibility requirements.

כללי
56

Special Exemption

An exemption granted in exceptional cases by the Equal Rights Commission for Persons with Disabilities following a thorough examination of the request.

כללי
57

Special Exemption

An exceptional exemption granted by the Equality Commission in special cases not covered by standard exemptions, following a formal request procedure.

כללי
58

Staff Team

Employees in a public place or public service who are required to receive training on how to provide accessible service to people with disabilities.

כללי
59

Staff Team

All employees in a workplace or public service who need to receive training and instruction to provide accessible services to people with disabilities.

כללי
60

Statutory Exemption

An exemption established by law itself for specific cases, such as historical sites that cannot be modified, or services with unique characteristics.

כללי
61

Technical Exemption

An exemption from full or partial accessibility of content or services due to substantial technical limitations that do not permit reasonable accessibility.

כללי
62

Technological Exemption

An exemption from full accessibility due to objective technological limitations that do not permit reasonable conformance to accessibility standards.

כללי
63

Temporary Exemption

An extension of time to implement certain accessibility accommodations in justified cases, subject to commissioner approval and for a limited period only.

כללי
64

Third-Party Accessibility

Responsibility to ensure that content or services provided by external vendors (third parties) on a website also meet accessibility requirements.

כללי
65

WCAG 2.0

Web Content Accessibility Guidelines - the international guidelines for web content accessibility from version 2.0 onward, which form the basis for the Israeli standard.

כללי
66

WCAG 2.0

Web Content Accessibility Guidelines, version 2.0, developed by the W3C organization and forming the basis for the Israeli standard.

כללי
67

WCAG Conformance Levels A / AA / AAA

Three accessibility conformance levels defined by the WCAG standard. In Israel, most public services are required to comply with level AA.

כללי
68

WCAG Conformance Levels A / AA / AAA

Three levels of compliance with WCAG guidelines, where level A is the basic level, level AA is required in Israel, and level AAA is the most stringent.

כללי
15

עיצוב

1

Accessible Design

Accessible design is a process aimed at ensuring that all users, including people with disabilities, can interact with and use digital content and interfaces equally. This includes visual, auditory, motor, and cognitive accessibility while meeting standards such as WCAG.

עיצוב
2

Balance

Visual balance ensures that interface elements do not overwhelm or confuse the user. In accessibility, maintaining visual balance helps people with attention or visual processing difficulties distinguish between different areas and navigate more effectively.

עיצוב
3

Color Contrast

Sufficient contrast between text and background is essential for readability, especially for people with visual impairments or color blindness. Proper use of contrast meets standard requirements (typically 4.5:1) and ensures that information remains clear even on lower-quality displays.

עיצוב
4

Emphasis

Using emphasis techniques (such as color, size, or style) helps highlight important information. For users with cognitive disabilities, consistent and clear emphasis makes it easier to understand the structure and navigation of the page.

עיצוב
5

Hierarchy

A clear hierarchy among headings, paragraphs, and actions enables users to quickly understand the structure of a page. For screen readers, semantic hierarchy in HTML tags is critical for effective navigation.

עיצוב
6

Movement

Animations and movements should be minimal, controlled, and can be disabled. Excessive movement can distract or harm people with attention disorders or sensitivity to motion (such as vestibular disorder).

עיצוב
7

Proportion

Maintaining correct proportions between text, buttons, and images prevents confusion and improves focus. Text that is too small or tiny buttons harm accessibility for people with visual impairments or motor limitations.

עיצוב
8

Repeating Pattern

Using consistent patterns (such as button design or menus) makes learning and use easier. In accessibility, fixed patterns help users understand how to perform different actions in the interface, even if they have partial vision or understanding.

עיצוב
9

Repetition and Consistency

Consistency in design – such as the predictable placement of buttons or icons – helps establish habits and reduces cognitive load. In accessibility, consistency is essential for users who rely on visual memory or who learn to use an interface gradually.

עיצוב
10

Rhythm

Visual rhythm is expressed through repetition, consistent structures, and guiding the eye between content sections. In accessible design, balanced rhythm helps users with cognitive disabilities read and focus on content.

עיצוב
11

Unity

Unity in design creates a harmonious overall experience, where all interface components feel cohesive. In accessibility, unity maintains clear consistency that facilitates navigation, pattern recognition, and overall system understanding.

עיצוב
12

Universal Design

Universal design focuses on creating interfaces that meet the needs of a wide range of users – not just people with disabilities, but also elderly people, people in temporary situations (such as a broken arm), or users in changing environmental conditions. The principle: when you design for the margins, you create solutions that work well for everyone.

עיצוב
13

Variety

Visual variety contributes to aesthetics, but in accessibility, you must balance variety with consistency. Using diverse colors, shapes, and typography should be done carefully to avoid confusing or overwhelming the user.

עיצוב
14

visual focus indicator

A visual focus indicator is a visual marker (such as a frame or line) that shows the user where they are located when navigating using the keyboard. It is very important to keep it clear and distinct to enable independent navigation without a mouse, especially for users with motor disabilities or blindness.

עיצוב
15

White Space

Proper spacing between elements prevents visual clutter and improves readability. People with dyslexia or visual processing difficulties benefit from clear spacing to understand content and focus on key points.

עיצוב

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